Refund & Return Policy
Clear guidelines regarding digital goods, order cancellations, and refunds.
Last updated: 2025-01-15
Eligible for Refund
Pending orders or verified invalid codes after support inspection.
Non-Refundable
Delivered codes that have been revealed or purchased with wrong region.
Claim Window (24h)
Within 24 hours of receiving the order to submit a ticket.
1. Digital Goods Nature
Due to the irreversible nature of digital license keys and codes, once an order is marked as DELIVERED and the code has been revealed, it is strictly non-refundable and non-exchangeable.
2. Defective or Invalid Codes
If a delivered code reports an error during activation, contact 4MEG Support within 24 hours with an unedited screenshot of the platform error. Upon verification with our supplier logs, a replacement code or full wallet credit refund will be issued promptly.
3. Pending & Unfulfilled Orders
If an order cannot be fulfilled due to supplier stock depletion or verification timeout, customers are entitled to an immediate 100% refund back to their payment method or store wallet balance.
4. Store Credit & Wallet Balances
Deposits made into user store balances can be refunded to the original payment source upon request within 7 calendar days, provided the balance has not been used.
Need help with an existing order?
Submit a ticket with your order ID and proof screenshot.